Master of Science in Nursing ~ University of Phoenix ~ Phoenix, AZ ~ 2015
Master of Health Care Administration ~... University of Phoenix~ Phoenix, AZ~ 2005
Bachelor of Science ~ University of Toledo ~ Toledo, Ohio ~ 2000
Associate Degree in Nursing ~ Mercy College of Northwest Ohio ~ Toledo, Ohio ~ 1997
Whitmer High School ~ 1993 Graduate


Ohio & Michigan State Board of Nursing Licensure ~ Registered Nurse (R.N.)

Professional Experience:

Michigan Medicine: University of Michigan ~ Ann Arbor, MI 2005-Present

Clinical Nursing Director of the Ambulatory Care Nurse Resource Pool Department  

Michigan Medicine: University of Michigan  – Ann Arbor, MI                       2015-Present

Nurse Manager of Ambulatory Care Nursing Resource Pool

  • Provide supervision, counsel, discipline, development and performance evaluation of ACNRP nursing staff, clinical assistive personnel, and also Administrative Assistants in the nursing office.
  • Collaborates with other ambulatory care leaders to determine adequate complements of staff, scope of staff roles and appropriate workload.
  • Facilitates nursing relief staff for the assigned clinics.
  • Manages the ACNRP budget.  Reconcile recharges to customer clinics. Periodically assess recharge rates and modify as indicated.  Monitor and problem solve with Ambulatory Care Nursing Director regarding variances.
  • Assure compliance with regulatory program standards.  Provide leadership, assists and advises with Ambulatory Care Administrators, Medical Directors, and Operation Managers in satisfying other regulatory standards.
  • Assist in the planning and implementation of new or expanded services and programs.
  • Represent nursing, Ambulatory Care Services and/or the clinical department(s) or unit(s) on assigned committees.
  • Support the involvement of nursing staff in quality improvement activities.  Assist in the implementation of data collection, process analyses and changes, as indicated.
  • Participate in planning, development and implementation of unit policies, goals and objectives, and standards of nursing practice.                                                

House Manager/Manager of Central Staffing Pediatric Acute Care and Critical Care Nurses/ & Patient Care Tech Associates (PCTA)                                             

Michigan Medicine: University of Michigan - Ann Arbor, MI        2005-2015

• Represent administration in-house during off shift hours for University Hospital, Cardiovascular Center (CVC), and C.S. Mott Children’s Hospital for patient concerns, safety, communications, and network with the Administrator on-call for significant events.
• Coordinate with ancillary disciplines for bed management and hospital staffing.
• Operational lead in the creation of an overflow unit when ED census is elevated.
• Total management of FTE’s within the Pediatric Acute Care & Critical Care Clusters of the Central Staffing Resources Department (CSR).
• Facilitated the development of the PCTA as a rounder for high risk patients.
• Facilitate scheduling of staff to meet the needs of C.S. Mott Children’s Hospital.
• Coordinate educational development with the educational nurse specialist for staff.
• Developed & implemented a new graduate program for the pediatric critical care areas.
• Mentor staff for clinical growth and leadership within the Pediatric Acute & Critical Care Clusters.
• Routinely meet with the Director of C.S. Mott Children’s Hospital and other nurse managers developing initiatives for the pediatric population.
• Oversee the coordination of the Return to Work (RTW) program in CSR.

Bixby Medical Center & Herrick Medical Center –Adrian, MI 2008-2009
House Supervisor/Nursing Administration (per diem)
• Supervise the Medical/Surgical, Critical Care, Emergency Room, and Labor &
Delivery areas during the off shifts.
• Monitor the activity of the Emergency Room and coordinate patient flow.
• Assist with events such as codes, unanticipated events and patient care as needed.
• Facilitate staffing for shifts worked in all areas.

The Toledo Hospital -Toledo, OH ~ Administrative Supervisor 2002-2005
• Represent hospital administration for worked shift.
• Responsible for the management of the campus for the off shift hours.
• Coordinate the flow of admissions and patient needs. Manage staffing for the campus.
• Facilitate new patient care interventions through projects and research.

Bay Park Community Hospital - Oregon, Ohio ~ Interim Director 2003-2004
• Interim Director from December, 2003 - April, 2004.
• Responsible for the daily operation of Acute Care (Medical Surgical/Intermediate Care/Critical Care)
• Assisted CNO with initial implementation of new re-structuring plan.

Toledo Children’s Hospital - Toledo, OH ~ RN ~ Pediatric Unit 1998-2002
• Provide total patient care to the pediatric population, specializing in
• Served as a team leader to the Pediatric Hematology/Oncology Unit.
• Accomplishments include positive customer satisfaction, enhanced client/family knowledge through specialized education, and maintained cost effectiveness through appropriate coding per health insurance billings, as well as assisting in daily operations.
• Maintained Quality Assurances (QA) for medical charts for the pediatric clients with Sickle Cell Anemia.
• Responsible for the off shift hours for the Pediatric Hematology/Oncology outpatients as needed.

The Toledo Hospital - Toledo, OH ~ RN ~ Urology/Nephrology Unit 1997-1998
• Responsible for the care of the renal patient including performing CAPD.
• Caring for the needs of the hemodialysis patient.
• Patient education for the diabetic population.

Community Involvement:

- Whitmer Athletic Club:

    President 2016-Present 

    Secretary 2015-2016

-Coached Fast pitched Softball for the Lady Jr. Panthers

-Coached football for (Shoreland) Firebirds

-Coached t-ball & coach pitched baseball for (Shoreland) Firebirds through Trilby Jr. League

-Previous Shoreland Manager for Trilby Jr. League


-A leader in a church (high school) small group


Mark Hughes WLS Strong  |  Board of Education